Refund policy

Return Policy – Jewellery

At One Six, we want you to feel confident and delighted with every jewellery purchase. If for any reason you’re not fully satisfied, we’re here to help.

30-Day Return Window

You may return unworn jewellery items within 30 days of receiving your order for a refund or exchange.

To qualify for a return, items must be:

· Unworn and in original condition

· Free from damage, scratches, or signs of wear

· Returned with original packaging, tags, and any certificates (if applicable)

· Accompanied by your order number or receipt

We reserve the right to refuse returns that do not meet these conditions.

 

Non-Returnable Items

For hygiene and safety reasons, the following jewellery items cannot be returned:

· Earrings (unless faulty)

· Customised or engraved items

· Made-to-order jewellery

· Sale or clearance items (unless faulty)

 

Exchanges

If you prefer an exchange instead of a refund, we’d be happy to assist depending on availability. If the new item has a price difference, we’ll adjust the payment accordingly.

 

Faulty or Damaged Items

If your item arrives damaged or develops a fault within the first month, please contact us immediately. We will offer:

· A replacement

· A repair (where possible)

· Or a full refund

We may ask for photos of the issue to help speed up the process.

 

How to Start a Return

To request a return, please contact us at:

info@one-six.com or Use our Contact Us page on the website.

Once your return request is approved, you will receive instructions on how to send your item back.

 

Shipping Your Return

· Customers are responsible for return shipping costs unless the item is faulty.

· We recommend using a tracked service to ensure safe delivery.

· One Six is not responsible for items lost or damaged during return shipping.

 

Refund Processing Time

Once we receive and inspect your returned jewellery, refunds will be processed within:

3–7 working days

Refunds are issued back to the original payment method only.

 

International Returns

International customers may return eligible items within the same 30-day window. Return shipping fees, customs charges, and any import duties are the responsibility of the customer.